Customer Service Representative

🕒 April 2

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mplus

WebsiteLinkedInAll Job Openings

10,000+ employees

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

💰 $66M Post IPO equity on 2023-12

Artificial Intelligence • B2B • Enterprise

Mplus is a B2B customer experience (CX) company that designs, deploys and operates AI-driven CX systems combining in-house AI with human experts. They provide CX strategy and architecture, agentic AI (voice, chat, email, omnichannel routing) and managed CX operations (sales activation, care, retention), positioning their “Experience Intelligence” platform as an end-to-end solution that owns business outcomes and runs in enterprise environments with GDPR, SOC and NIS2 compliance.

📋 Description

• You represent a reputable service provider. • You assist customers by phone, email, or mail. • You help customers prepare invoices/billing statements and correct billing. • You answer questions about invoices, process invoice corrections, and initiate dunning suspensions. • You are responsible for sending invoices, billing statements, and meter-reading reports. • You guide customers through creating their billing statements online.

🎯 Requirements

• Initial professional experience in telephone customer support or motivation for a career change into the role. • Very good German language skills, both spoken and written. • Good numerical aptitude. • Quick comprehension and the ability to learn quickly. • Basic PC/computer skills. • Strong communication skills and the ability to engage customers.

🏖️ Benefits

• Permanent employment contract, part-time or full-time (35–39 hours/week). • A Spanish employment contract. • A fixed monthly salary and on-time payment of your salary. • Work location in Maspalomas at the southern tip of Gran Canaria. • Intensive professional training including practical training days. • Ongoing support from subject-matter contacts after training. • Pleasant weather and a great team atmosphere. • German-speaking team

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