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Forward Deployed Engineer, AI

🕒 September 22

🇵🇭 Philippines – Remote

⏰ Full Time

🔴 Lead

🤖 AI Engineer

Where this job comes from

Posted on MSPbots.ai's careers page, not through a job board

First seen by Remote Rocketship September 22

Still open on MSPbots.ai's site. Checked 3 hours ago.

Logo of MSPbots.ai

MSPbots.ai

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Seed Round on 2023-07

Consulting • Marketing • Logistics

MSPbots. ai is a company specializing in business intelligence solutions and process automation tailored for Managed Service Providers (MSPs). The company offers a range of tools, including dashboards for real-time data visibility, micro training bots for automating management tasks, and solutions like Next Ticket for optimizing technician dispatch. MSPbots. ai aims to enhance productivity and efficiency for MSP owners and managers by providing single-pane-of-glass dashboards, extensive integration capabilities, and customizable automation bots. The platform is designed to address the unique challenges faced by MSPs, helping them to enforce processes, reduce errors, and increase profits.

📋 Description

• Run discovery sessions to identify the 1–3 processes worth automating • Convert messy, undocumented processes into real specifications • Build agents on the deepagents-based harness, including tools, subagents, memory, and human-in-the-loop approvals • Integrate agents with client data while maintaining tenant isolation • Conduct shadow reviews until clients trust the agent • Ship the runbook and train the client’s team

🎯 Requirements

• 2+ years in MSP operations (or 1+ year at MSPbots in a client-facing/delivery seat) • Code-literate; able to identify incorrect AI-generated code or SQL even when it runs • Comfortable with ambiguity and able to turn an undocumented process into a specification • Prior experience automating something, such as a script, workflow rule, or bot • Confident on camera with skeptical clients, including communicating when something is not ready to automate • Willing to work between 8 AM and 5 PM CST

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