
5001 - 10000 employees
đŒ Consulting
đ Automotive
đ€ Artificial Intelligence
Consulting âą Automotive âą Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
đ„ 22 hours ago
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5001 - 10000 employees
đŒ Consulting
đ Automotive
đ€ Artificial Intelligence
Consulting âą Automotive âą Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
âą Manage escalated technical cases from front-line support, validate information, perform deep-dive analysis and define corrective actions âą Provide remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair âą Produce clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement âą Monitor activity KPIs including case ageing, recurrence and fix-it-right-first-time, and flag early warning signals on product or process issues âą Contribute to the technical knowledge base and best practices âą Support continuous improvement of Level 1 agents and workshops âą Provide on-site technical support, especially in connection with electrical buses, across Serbia
âą Strong automotive technical background with experience in diagnostics and complex repair (dealer, workshop or OEM environment) âą Proven ability to analyze technical data, fault codes and log files to identify root causes and recurring issues on vehicles âą Capable of translating OEM technical documentation, wiring diagrams and procedures into clear repair instructions for workshops âą Good verbal and written communication skills in English; able to explain complex technical topics in an understandable way âą Team player with proactive attitude, logical and inquisitive mindset, able to operate in multi-market, multi-stakeholder environments âą Must be based in Serbia; applications accepted from all Serbia
âą Competitive salary âą Company car and assets âą A dynamic, international working environment âą Flexible working methods to suit all
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