
5001 - 10000 employees
💼 Consulting
🚘 Automotive
🤖 Artificial Intelligence
Consulting • Automotive • Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
🔥 14 hours ago
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5001 - 10000 employees
💼 Consulting
🚘 Automotive
🤖 Artificial Intelligence
Consulting • Automotive • Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
• Manage escalated technical cases from frontline support • Validate information, perform deep-dive analysis, and define corrective actions • Provide remote and on-site support to dealers and technical teams • Ensure timely and effective vehicle repair • Produce structured technical reports for OEM and internal stakeholders • Highlight risks, trends, and areas for improvement • Monitor activity KPIs including case ageing, recurrence, and fix-it-right-first-time • Flag early warning signals on product or process issues • Contribute to the technical knowledge base and best practices • Support continuous improvement of Level 1 agents and workshops • Provide field support, especially relating to electrical buses
• Strong automotive technical background with experience in diagnostics and complex repair in a dealer, workshop, or OEM environment • Proven ability to analyze technical data, fault codes, and log files to identify root causes and recurring vehicle issues • Ability to translate OEM technical documentation, wiring diagrams, and procedures into clear repair instructions for workshops • Good verbal and written communication skills in English • Ability to explain complex technical topics understandably • Team-player attitude with a proactive, logical, and inquisitive mindset • Ability to operate in multi-market, multi-stakeholder environments
• Competitive salary • Company car and assets • Flexible working methods • Dynamic, international working environment • Monday–Friday working pattern
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