Automotive Warranty Auditor, Field-Based

🔥 12 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔎 Auditor

👻 Ghost score 12%

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Analyze after-sales processes and verify the compliance of warranty files across the manufacturer’s dealer network throughout France • Assess the compliance of repairs and document management against the manufacturer’s standards • Collect case data, plan field visits, and identify priority checkpoints • Audit repair files (repair orders, replaced parts, and manufacturer procedures) • Identify non-compliances, billing/claim anomalies, and opportunities for operational improvement • Explain anomalies to Warranty and After-Sales Managers and provide practical recommendations • Work jointly with the After-Sales Manager to develop a roadmap for resolving discrepancies and improving site performance • Present audit findings and the action plan to dealership management • Provide accurate reporting and respond to advisory requests from the agent and dealer network

🎯 Requirements

• Background in automotive after-sales, such as automotive mechanics/vehicle maintenance, after-sales engineering, quality/auditing, service management, or after-sales management • Strong automotive mechanical and technical knowledge, enabling the assessment of the consistency of repair and intervention files • Good command of IT tools and Excel, including tracking and dashboard reporting • Excellent communication, teaching, and diplomatic skills • Organized, rigorous, and analytical approach • Ability to work independently and as part of a team • Valid Category B driving licence • Comfortable working in the field and available for regular travel • This role focuses on automotive technical expertise and processes and is not intended for financial or accounting audit profiles

🏖️ Benefits

• Company vehicle, with travel expenses covered • Paid vacation and additional working-time reduction days (RTT) • Health insurance and disability/life insurance coverage • Works council benefits

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