Automotive Warranty Auditor, Mobile

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔎 Auditor

👻 Ghost score 12%

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🗣️🇫🇷 French Required

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Logo of MSX International

MSX International

5001 - 10000 employees

💼 Consulting

🚘 Automotive

🤖 Artificial Intelligence

Consulting • Automotive • Artificial Intelligence

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Analyze automotive after-sales processes and verify the compliance of warranty claims at dealerships • Assess the compliance of repairs and document management against the manufacturer’s standards • Collect data, plan field visits, and prioritize key areas for review • Conduct dealership audits covering repair orders, replaced parts, and manufacturer procedures • Identify non-compliance, billing/claim-handling discrepancies, and opportunities for improvement • Explain discrepancies to Warranty and After-Sales Managers and provide recommendations • Co-develop an action plan with the After-Sales Manager • Present audit findings and the action plan to dealership management • Ensure accurate reporting and respond to consulting requests from the dealer and dealership network

🎯 Requirements

• Background in automotive after-sales, such as automotive mechanics/vehicle maintenance, after-sales engineering, quality/auditing, service management, or after-sales management • Strong automotive mechanical and technical knowledge • Proficiency with IT tools and Excel, including tracking and dashboards • Excellent communication, teaching, and diplomacy skills • Rigorous and analytical approach • Self-motivated, autonomous, and able to work effectively in a team • Full, valid Category B driver’s license • Enjoy working in the field and be available for regular travel • This position is not intended for financial or accounting audit profiles

🏖️ Benefits

• Company car, with travel expenses covered • Paid vacation and RTT days • Health and disability insurance • Works council benefits

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