ServiceNow Developer – Remediation & Testing

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Müller's Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service.

📋 Description

• Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. • Develop, customize, and maintain ServiceNow applications, workflows, and integrations. • Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. • Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). • Identify, troubleshoot, and resolve application defects and performance issues. • Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. • Develop and maintain test plans, test cases, and test scripts. • Support ServiceNow upgrade testing and ensure compatibility with new releases. • Perform root cause analysis and implement corrective actions for recurring issues. • Ensure adherence to ServiceNow development best practices and governance standards. • Prepare technical documentation and provide knowledge transfer to support teams.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. • 4+ years of hands-on experience in ServiceNow development and administration. • Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. • Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform. • Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing. • Experience with ServiceNow upgrades and release testing. • Knowledge of JavaScript, REST/SOAP APIs, and integration technologies. • Familiarity with Agile/Scrum methodologies. • Strong analytical and problem-solving skills. • Excellent communication and collaboration skills. • ServiceNow Certified System Administrator (CSA). • ServiceNow Certified Application Developer (CAD). • Experience with ITSM, ITOM, HRSD, or CSM modules. • Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow. • Previous experience in large-scale ServiceNow implementation or transformation projects.