Kitsch
51 - 200 employees
Founded 2010
💄 Beauty
🛒 Retail
👥 B2C
Beauty • Retail • B2C
Kitsch is a global beauty powerhouse founded by Cassandra Thurswell in 2010. The company is built on positivity and hard work, offering elevated beauty solutions that are reliable and sustainably made. Kitsch provides a full range of beauty favorites, available in over 20,000 retail locations worldwide, including hair care, skin tools, and shower accessories. Its products are featured in several collaborations and focus on providing easy and special beauty solutions for daily use.
Customer Service Social Media Representative
Job not on LinkedIn
🔥 2 minutes ago
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Kitsch
51 - 200 employees
Founded 2010
💄 Beauty
🛒 Retail
👥 B2C
Beauty • Retail • B2C
Kitsch is a global beauty powerhouse founded by Cassandra Thurswell in 2010. The company is built on positivity and hard work, offering elevated beauty solutions that are reliable and sustainably made. Kitsch provides a full range of beauty favorites, available in over 20,000 retail locations worldwide, including hair care, skin tools, and shower accessories. Its products are featured in several collaborations and focus on providing easy and special beauty solutions for daily use.
📋 Description
• Respond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels • Solve customer issues including shipping delays, product defects, missing packages, and payment problems • Recommend products based on each customer's needs • Escalate tricky issues to the appropriate team and follow up until resolution • Collaborate with social media and customer service representatives to assist customers • Learn the company's products, promotions, and policies
🎯 Requirements
• 2–3 years of experience in social media community management • 2–3 years of experience in customer service • Track record of solving complex customer issues • Experience with social media management tools such as Emplifi, Agorapulse, or Hootsuite • Experience with customer service software and tools • High school diploma or equivalent • Background in beauty or retail is a plus • Experience with Shopify or connected apps is a plus • Empathy, strong communication skills, and problem-solving ability • Must describe social media community management tools used in the application, or platforms worked on and activities performed
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