Business Travel Consultant, English

🕒 June 24

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 49%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Provide travel support via chat, calls, and emails • Maintain current knowledge of suppliers, destinations, and systems • Assess customer needs, urgency, and preferences • Handle hotel, flight, car, and rail bookings • Guide customers on self-service options on the Navan platform and app • Respond promptly and meet SLA expectations • Follow company and customer policies and ensure global compliance • Give stakeholders feedback on goal progress and key processes • Participate in team meetings covering products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics • Collaborate with internal teams and provide feedback to product, design, and engineering teams to improve platforms

🎯 Requirements

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings; both mandatory • 3+ years with GDS (Sabre, Amadeus, or Galileo); both mandatory • Fluency in English and Spanish; mandatory fluency in both languages • Background in contact center or customer-facing roles • Comfortable using Gmail, Zendesk, Slack, and Salesforce • Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM • Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues • Empathetic, professional, and excellent at communicating verbally and in writing • Candidates must reside in Portugal or be willing to relocate • Applications must be submitted in English