Customer Engineer

🔥 9 minutes ago

🇨🇭 Switzerland – Remote

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Install, maintain, and repair low-complexity financial and ATM equipment within an assigned territory • Own customer problems or incidents through resolution or escalation under agreed Service Level Agreements • Repair and replace components on Tier I equipment, including PCs, workstations, peripherals, printers, front-end POS systems, ATMs, kiosks, and proof encoders • Assist with site preparation, cable installation, equipment staging, testing, modular swaps, and unit replacements • Respond to customer concerns and escalate issues to appropriate associates, team members, territory managers, or the Control Tower • Build local customer relationships and represent NCR positively • Perform preventative maintenance, diagnose problems, make minor repairs, and follow security procedures at financial institutions • Manage NCR service assets, tools, software, vehicles, documentation, intellectual property, parts inventory, and records • Report service calls, activities, expenses, customer asset information, and invoicing data accurately and promptly • Schedule or complete daily dispatches on a call-by-call basis or through automated reports • Travel for extended periods and carry/lift tool kits and parts weighing 1–50 lbs.; perform prolonged bending, squatting, walking, standing, and sitting • Work rotating shifts when required • Achieve staff productivity measures and collaborate with Call Center Staff and Security Escort Officers

🎯 Requirements

• High School Diploma or equivalent • Up to one year of related experience • Ability to work with Microsoft Office suite • Experience on Windows XP and Windows 2000 operating systems required • Experience in PC Hardware Maintenance and support • Experience maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs required • Retail EPOS maintenance or install experience required; strong desktop hardware experience may be considered if EPOS experience is limited • Ability to work with minimal supervision • Good problem-solving skills • Ability to learn new skills quickly • Ability to work under pressure and meet deadlines while producing high-quality work • Excellent interpersonal and customer relationship skills • High level of mechanical/electrical aptitude • High level of personal integrity • Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call • Associate’s Degree preferred • Previous experience in NCR or similar equipment is a plus • CCNA preferred • A+ Certification • ITE or Polytechnic in Electronics and Communications Engineering

🏖️ Benefits

• Three weeks of job-related training provided within the dedicated NCR Facility