Customer Value Architect

🔥 2 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neara

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Series B on 2022-05

Consulting • Logistics • Manufacturing

Neara is a predictive modeling software company focused on enhancing network governance for utilities through proactive risk management and digital asset management. By simulating real-world scenarios like severe weather, Neara enables utilities to identify vulnerabilities, prioritize maintenance, and optimize network design more efficiently. Their solutions include asset health assessments, vegetation management, and tools for renewable energy integration, ultimately helping utilities ensure reliability and resilience in their operations.

📋 Description

• Develop strong understanding and proficiency with the Neara software platform • Translate platform functionality and value to customers • Work directly with customers, including meaningful time on-site • Drive and embed customer use of the Neara platform and enable proficient organizational adoption • Ensure contracted Neara solutions are delivered as scoped and achieve identified business outcomes • Understand customer strategic imperatives and business goals and advise on where Neara solutions can help • Serve as a trusted commercial and technical customer advisor • Support workflow and change-management requirements beyond the core Neara scope • Define and deliver customer business cases and ROI metrics • Establish internal reporting and value-delivery review cadences • Identify expansion opportunities and additional customer pain points Neara can solve • Engage broad customer stakeholder groups and build trusted relationships • Collaborate with Sales and Deployment teams on customer happiness, adoption, growth and value demonstration frameworks • Design and deliver training sessions and workshops aligned with customer goals and workflows • Identify emerging client needs and strategic opportunities • Inform customer account strategies and growth opportunities • Provide platform feedback and Japan-specific localization needs to Product and Engineering • Work with Japanese utility clients and engineering partners to unify data and build and deploy digital models

🎯 Requirements

• Ability to read, speak, and write in English • Familiarity with enterprise software platforms and deployments • Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization • Experience developing tangible customer value and ROI frameworks mapped to client strategic and business priorities • Strong communication skills and ability to explain complex topics clearly • Strong critical thinking capabilities and ability to translate customer outcomes into technical solutions • Strong external stakeholder engagement skills and ability to build trusted relationships • Proactive problem-solving ability and creativity in addressing customer pain points or commercial opportunities • Adherence to Neara’s information security policies and responsible handling of client and infrastructure data • Current and unrestricted rights to work in Japan • An engineering degree is a plus but not essential • Experience within infrastructure, specifically the energy sector, is a plus but not essential

🏖️ Benefits

• Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands • Meaningful work contributing directly to society by making Japan’s power infrastructure safer and more resilient • Stability and backing of a well-funded international company • Access to global expertise and training • Regular travel to customers and Neara offices in Sydney, London and the US • Supportive, collaborative colleagues who value ideas and expertise • Remote working in Japan