APAC Salesforce, IT Operations Manager

🕒 May 28

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Neogen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Neogen®’s Solutions Can Be Found at Every Step of the Food Chain.

📋 Description

• Act as the APAC lead for Salesforce Sales and Service Cloud, driving optimization initiatives that directly support Neogen’s commercial strategy. • Develop a deep understanding of APAC business processes and identify opportunities where Salesforce capabilities can enhance productivity, visibility, and customer engagement. • Lead complex cross-functional Salesforce projects from requirements through rollout and hypercare. • Manage backlog, prioritize enhancements, and coordinate sprints aligned to APAC business priorities. • Serve as the APAC escalation point for all Salesforce-related needs. • Lead onshore and offshore Salesforce business analysts, admins, and architects. • Provide clear direction, oversee execution quality, and support development of team capabilities. • Gather and document requirements through interviews, workshops, and site visits. • Translate business needs into functional specifications, user stories, and workflow designs. • Collaborate with other application teams to ensure end-to-end process integration. • Facilitate UAT, coordinate release evaluations, and drive rollout communication. • Develop training materials and deliver training across APAC teams. • Evaluate emerging Salesforce technologies and recommend adoption to advance APAC commercial execution. • Ensure that all enhancements align with corporate governance and global architecture direction. • Serve as the primary escalation contact for IT operations in APAC in coordination with Corporate IT. • Ensure communication of regional requirements and provide updates on IT-related changes that impact APAC teams. • Enforce global IT standards across APAC and ensure adherence to change management processes. • Track APAC-relevant IT enhancements within the global IT portfolio. • Own the resolution process for regional IT operational crises by engaging global service owners and local partners. • Maintain visibility of infrastructure, cybersecurity, and application issues affecting the region. • Engage regional business leaders to understand IT operational needs and ensure seamless coordination with corporate IT. • Provide consolidated updates on IT-related activity affecting APAC.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent experience • 5+ years as a Salesforce Business Analyst or Product Owner in a global environment • 3+ years of Salesforce configuration/implementation experience • Salesforce Administrator certification strongly preferred • Experience collaborating with IT infrastructure, digital, and security teams is an advantage • Experience working in APAC markets (Korea, Japan, China, Thailand) preferred

🏖️ Benefits

• Strong technical mastery of Salesforce Sales and Service Cloud • Advanced business analysis and problem-solving capability • Clear, structured communication and stakeholder management • Ability to lead cross-functional virtual teams • Strong execution discipline and project leadership • Cultural awareness and collaboration across APAC markets • Understanding of enterprise IT operations, standards, and governance (secondary)