Netbr
51 - 200 employees
🔒 Cybersecurity
💼 Consulting
Cybersecurity • Consulting
Netbr is a specialized company focused on identifying gaps in technological infrastructure and providing solutions through products and services. Founded in 2003, it has developed a strong reputation for successfully delivering critical infrastructure projects for major national companies in the finance, telecommunications, services, and industrial sectors. Netbr aims not only to meet immediate needs but also to establish long-term relationships with its clients by ensuring quality, cost-effectiveness, and timely delivery of projects.
Junior Support Analyst
Job not on LinkedIn
🔥 3 hours ago
🗣️🇧🇷🇵🇹 Portuguese Required
Where this job comes from
Posted on Netbr's careers page, not through a job board
First seen by Remote Rocketship 3 hours ago
Still open on Netbr's site. Checked 1 hour ago.
Netbr
51 - 200 employees
🔒 Cybersecurity
💼 Consulting
Cybersecurity • Consulting
Netbr is a specialized company focused on identifying gaps in technological infrastructure and providing solutions through products and services. Founded in 2003, it has developed a strong reputation for successfully delivering critical infrastructure projects for major national companies in the finance, telecommunications, services, and industrial sectors. Netbr aims not only to meet immediate needs but also to establish long-term relationships with its clients by ensuring quality, cost-effectiveness, and timely delivery of projects.
📋 Description
• Provide first-level technical support to all clients • Engage second-level and other support teams to resolve issues • Monitor the status and progress of all open tickets • Follow tickets through to resolution, ensuring service is delivered within the contracted SLA • Handle high-impact incidents by directly engaging coordinators to prioritize support • Escalate tickets to coordination and other support levels when they reach the predefined SLA without being prioritized • Keep clients informed about ticket status and progress • Document tickets • Review and create support workflows • Develop improvements • Prepare procedures and documentation for the knowledge base • Troubleshoot issues within the N1 support scope • Propose remediation measures, where applicable • Work in Netbr’s Support department, a company specializing in identity management services and solution integration for critical IT environments
🎯 Requirements
• Basic knowledge of computer systems, including operating systems, networks, and security • Basic knowledge of ITIL V3 or later • Basic knowledge of ticketing tools • Currently pursuing an undergraduate degree or technology degree in a technology-related field • Intermediate English proficiency • Knowledge of SailPoint, Ping Identity, Linux, Unix, or Zendesk will be considered an advantage • Basic Spanish will be considered an advantage • Ability to work as part of a team • Effective time-management skills • Ability to understand and maintain a big-picture perspective • Strong listening skills • Position specifically available in Greater São Paulo • This position may require on-site work
🏖️ Benefits
• Annual bonus of up to three monthly salaries, based on performance • Incentives for certifications, language courses, and professional courses • Various awards and recognition programs • Meal/Food Allowance • Transportation Allowance • Health and dental insurance • Life insurance • Parking • Work equipment provided • Hybrid and remote work options • Behavioral and technical development through mentoring, on-the-job challenges, and training • Opportunities for professional and personal growth • Inclusive culture • Diverse career model • Y-shaped career path, with opportunities to pursue leadership and management roles or specialize as a subject-matter expert
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