Staff Product Designer

🔥 12 hours ago

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX • Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers • Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call • Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the world's most complex CX environments • Establish design patterns, systems, and quality bars that other designers and engineers build on • Partner deeply with Product, Engineering, and Customer teams across geographies

🎯 Requirements

• 8–12 years of product design experience, with significant time on complex B2B/enterprise SaaS platforms (AI, data, developer tools, or workflow products a plus) • Proven ownership of large, ambiguous initiatives from zero to shipped, not just execution against a spec • High agency: you find the problems worth solving, rally people around them, and drive them to done without waiting for permission • Unleashed curiosity about customers, AI, systems, and how the business works • Strong systems thinking: you design coherent frameworks, not one-off screens • Excellent collaboration and communication across cross-functional and distributed teams • Portfolio demonstrating craft, rigor, and measurable impact on complex products.

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace