Customer Service Agent, Danish Speaker

Job not on LinkedIn

🔥 9 minutes ago

🇵🇹 Portugal – Remote

💵 €11 - €14 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a digitally-led, multilingual contact centre and business process outsourcing (BPO) provider founded in 2015 and headquartered in Hamburg, Germany. It delivers 24/7/365 inbound and outbound customer support, back-office services, and omnichannel e-commerce-focused customer service in multiple languages and markets, combining trained agents with technology for rapid scaling, quality assurance, and pay-as-you-go pricing to improve customer lifetime value.

📋 Description

• Provide high-quality customer support across email, live chat and voice channels • Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution • Manage customer interactions in line with service standards, SLAs and quality expectations • Handle complaints and escalations professionally, following internal procedures and guidelines • Maintain accurate customer records within CRM and ticketing systems • Support customers with account, order, payment, technical and service-related queries • Identify recurring issues and share improvement suggestions with relevant stakeholders • Ensure compliance with data protection, security and confidentiality requirements • Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics • Maintain up-to-date knowledge of products, processes and systems through ongoing training

🎯 Requirements

• Expert speaker (C2) in Danish • Proficient level of English • At least 2 years of prior experience in a virtual customer service role • Experience working in a fast-paced, consumer-facing environment • Confident using technology, including contact centre tools; Zendesk desirable • Proficiency with MS Office / Google Workspace • Ability to work from home using your own device • Flexibility to support business needs as required • Highly organised, proactive and solution-focused, with strong attention to detail

🏖️ Benefits

• Remote working • Attractive hourly rate • Supportive and inclusive culture • Growth and development encouraged • Flexible working hours • Additional hours may be available at times