Customer Service Agent, Danish Speaker

🔥 13 hours ago

🇵🇹 Portugal – Remote

💵 €11 - €14 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a digitally-led, multilingual contact centre and business process outsourcing (BPO) provider founded in 2015 and headquartered in Hamburg, Germany. It delivers 24/7/365 inbound and outbound customer support, back-office services, and omnichannel e-commerce-focused customer service in multiple languages and markets, combining trained agents with technology for rapid scaling, quality assurance, and pay-as-you-go pricing to improve customer lifetime value.

📋 Description

• Provide customer support across email, live chat and voice channels • Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution • Manage customer interactions according to service standards, SLAs and quality expectations • Handle complaints and escalations following internal procedures and guidelines • Maintain accurate customer records in CRM and ticketing systems • Support account, order, payment, technical and service-related queries • Identify recurring issues and share improvement suggestions with stakeholders • Ensure compliance with data protection, security and confidentiality requirements • Achieve productivity, quality and customer satisfaction targets • Maintain current knowledge of products, processes and systems through ongoing training

🎯 Requirements

• Expert speaker (C2) in Danish • Proficient level of English • At least 2 years of prior experience in a virtual customer service role • Experience working in a fast-paced, consumer-facing environment • Confident using technology, including contact centre tools; Zendesk desirable • Proficiency with MS Office / Google Workspace • Ability to work from home using your own device • Flexibility to support business needs as required • Strong organisation, proactivity, solution focus and attention to detail • Ability to work 7am to 12pm on Monday and Friday • Ability to meet KPIs, quality standards and performance targets • Ability to complete training on schedule

🏖️ Benefits

• Remote working • Attractive hourly rate • Supportive and inclusive culture • Growth and development encouraged • Additional hours may be available at times