Senior Sales Engineer, AI

🕒 July 8

🇸🇪 Sweden – Remote

⏰ Full Time

🟠 Senior

💸 Sales Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Work closely with the sales team on discovery calls, technical deep dives, product demonstrations, and basic POCs/POVs • Support strategic opportunities across the WEST region, with Spain as primary and Italy and Portugal also covered • Partner with sales to plan, prepare, and execute strategic deals throughout the sales cycle • Participate in discovery calls and technical deep dives • Create and deliver presentations and customized product demonstrations • Design and recommend solutions tailored to customer needs and business requirements • Analyze customer requirements and pain points and recommend how NiCE Cognigy can address them • Collaborate with stakeholders to communicate customer requirements and enhancements • Provide technical support and product information to the sales team and prospective customers • Monitor the competitive landscape and perform technical comparisons with other conversational AI products • Provide internal training to teams across the company

🎯 Requirements

• Experience in consulting, sales engineering, or presales roles • Background in enterprise software, particularly contact center or automation technologies • JavaScript programming/scripting experience • Experience presenting conversational AI and generative AI technologies • Understanding of contact center technology, including SIP, SBCs, ACD, ASR, and TTS • Experience with conversation design, IVR design, or chatbot design • Confident and engaging presentation skills • Experience with video editing, Photoshop, or similar tools is a valuable asset • Ability to quickly learn new technologies • Deep understanding of Cognigy, conversational AI technologies, NLU/NLP, UI/UX, and related software technologies • Ability to communicate complex technology clearly and build customer rapport • Excellent communication and cross-functional collaboration skills • Must be fluent in English and Swedish • Knowledge of Java, Python, or similar languages is a plus • Other Nordic languages are a plus

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Learning and growth opportunities • Endless internal career opportunities across multiple roles, disciplines, domains, and locations • Equal opportunity employment