Senior Sales Engineer, AI

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Support strategic opportunities across the WEST region (Spain as primary, plus Italy and Portugal). • Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle. • Participating in discovery calls and technical deep dives. • Creating and delivering powerful presentations and customized product demonstrations • Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy. • Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs. • Collaborating with relevant stakeholders to communicate customer requirements and further enhancements. • Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information. • Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market. • Provide internal training to other teams across the company

🎯 Requirements

• Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations. • Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table. • Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus. • Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies. • Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design. • Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience. • Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset. • Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies. • Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX. • Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition. • Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English and Swedish. Other Nordic languages are a plus.)

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!