Technical Support Specialist

Job not on LinkedIn

🔥 24 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NIR-YU

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

NIR-YU is a company dedicated to empowering small and medium enterprises (SMEs) by providing tailored nearshore staffing solutions. They focus on strategic recruitment of skilled nearshore professionals, offering cost-plus pricing for transparency and affordability. Their services include staff augmentation, staff leasing, talent acquisition, and employer of record (EoR), aimed at helping SMEs gain access to a skilled workforce from Latin America. By facilitating the hiring of remote talent and ensuring compliance with local regulations, NIR-YU allows businesses to enhance their teams with English-speaking professionals, optimize costs, and focus on growth strategies without the burden of setting up foreign entities.

📋 Description

• Deliver accurate and prompt handling of customer support requests via phone, email, chat, and remote session • Troubleshoot, investigate, and resolve issues, and engage with product and development teams to solve more complex issues • Maintain comprehensive knowledge of the Telzio platform and help customers navigate and utilize its various features • Prioritize and manage ticket lifecycle to ensure timely resolution and communication with customers • Translate technical terminology and troubleshooting steps for business users, and communicate thoughtful, customized solutions • Take on ad hoc projects and responsibilities, including testing new features, documenting issues and guides, and submitting feedback through appropriate channels

🎯 Requirements

• 2-3 years of experience in a similar role • Knowledgeable in device and network troubleshooting • Experience working on both MacOS, Windows OS, iOS and Android OS • Excellent troubleshooter and problem-solver • Ability to identify patterns or issues, capture details of an outage or degraded services • Basic understanding of networking protocols such as TCP/IP, UDP, RTC • Understanding of networking industry best practices • Ability to create accurate documentation for internal and external company use • Ability to work 5AM to 2PM PST • Strong understanding of VoIP systems, network configurations, and the ability to diagnose and troubleshoot issues related to call quality, connectivity, and network settings using packet capture tools • Understand common networking issues such as double NAT, firewall misconfigurations, and connectivity problems • Can demonstrate technical knowledge or equivalent experience in CompTIA Network + • CompTIA Network+ or similar certification is a bonus but not required • 10 DLC SMS regulation experience