Support Specialist – Veterinary Practice

Job not on LinkedIn

🔥 1 minute ago

🇫🇮 Finland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nordhealth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Nordhealth is a fast-growing software company focused on redefining healthcare through innovative products. The company is expanding internationally and values its diverse team of experts, including developers, sales personnel, customer service representatives, and project coordinators. Nordhealth is actively hiring new professionals and offers various employment opportunities such as fully remote and hybrid roles in Europe and the UK. To learn more, visit nordhealth. com.

📋 Description

• Act as the main support contact for customers using Provet veterinary practice management software • Provide efficient, high-quality support that meets agreed targets and service levels • Troubleshoot appointments, online booking, rescheduling, and cancellations • Support client and patient records, consultations, clinical notes, clinical AI tools, and client communication • Assist with referrals and patient flow in veterinary clinics • Build relationships with customer stakeholders • Own escalations and complex cases through resolution • Develop support best practices independently and collaboratively • Collaborate with Sales, Marketing, Implementation, and Product Development • Participate in sales, marketing, implementation, and product development tasks as needed • Set and contribute to individual, team, business-unit, and company OKRs

🎯 Requirements

• Experience working in a fast-growing, global SaaS company is ideal but not mandatory • Experience in the veterinary field is ideal but not mandatory • Previous receptionist experience could help • Knowledge of appointment scheduling and shifts • Experience supporting customers in a B2B software (SaaS) environment • Experience in healthcare or veterinary software is a plus • Ability to manage multiple customers and priorities simultaneously • Fluent spoken and written English required • One additional language, ideally Spanish, Portuguese, or a Nordic language • Prior experience working in an international company • Ability to work independently and collaboratively • Customer satisfaction and support-target performance experience

🏖️ Benefits

• Competitive compensation and benefits • Learning and professional growth opportunities • The tools you need, and enjoy using • Frequent company events • Talented colleagues from around the world • Remote-first work from home or offices/collaboration hubs