Technical Customer Engineer

🔥 0 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Nordson Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1954

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

📋 Description

• Provide on-site technical support and service activities at customer locations throughout the North-West Piedmont region • Install, configure, maintain, and repair company equipment and systems • Diagnose and resolve hardware, software, and system-related issues • Document service activities, maintenance actions, and technical findings • Manage and prioritize customer service requests to meet service commitments • Collaborate with the Sales Team to identify service opportunities and achieve service revenue and budget targets • Establish and maintain strong customer relationships • Provide technical guidance and basic user training • Ensure compliance with safety regulations, quality standards, and company policies • Maintain company tools, equipment, and service inventory • Identify recurring issues and recommend improvements to product performance and customer satisfaction • Travel approximately 70–80% across the assigned North-West Piedmont territory

🎯 Requirements

• Electrician or electrical engineer or equivalent education and work experience, ideally in the packaging industry • 3–5 years of successful experience in industrial service or equipment installation required • Experience with PLC troubleshooting required • Strong technical troubleshooting and analytical skills • Solid understanding of electromechanical, electronic, computer, and network-based systems • Ability to read, interpret, and apply technical documentation, manuals, and service procedures • Strong customer service orientation • Excellent verbal and written communication skills in Italian and English • Ability to work independently, manage multiple priorities, and make sound decisions in a fast-paced field environment • Strong organizational and time management skills • Proficiency in Microsoft Office applications, SAP C4C, and other service management and CRM tools • Ability to collaborate with Technical Support, Engineering, Operations, and Sales • Adaptability and willingness to learn new technologies, products, and procedures • Ability to identify service business opportunities while supporting customers in the field • Willingness to travel extensively, including overnight and periodic international travel • Ability to support customers outside the designated territory based on business requirements

🏖️ Benefits

• Supportive culture in a growing and dynamic work environment • Investment in teams to build skillsets and advance careers • Inclusive, diverse, and equitable workplace • Fair and equitable interview process