VP of Client Services

🔥 14 hours ago

💃 Latin America – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

💰 $54.4M Debt Financing - Nortal on 2024-01

Healthcare • Consulting

Nortal is a digital transformation and technology consulting company that partners with governments, healthcare institutions, large enterprises and Fortune 500 companies to design, build and operate mission-critical digital services. The company delivers platform and engineering work across Microsoft, ServiceNow, Salesforce, Adobe and Atlassian ecosystems and provides services including strategy & transformation, cyber resilience, data & artificial intelligence, platform optimization, product & experience, technology & engineering, and IT outsourcing. Nortal operates globally with offices across Europe, the Americas and the Middle East, emphasizes AI-native teams and legacy modernization, and is positioned as a trusted strategic partner for public sector and regulated industries.

📋 Description

• Own and grow Nortal's portfolio of US clients by 10–15%+ annually • Lead Customer Success Managers and serve as senior relationship holder for client leaders • Own the portfolio's revenue forecast and margin • Manage US client accounts and grow each account to $20M+ in annual revenue • Identify expansion opportunities across business units, stakeholders, and service lines • Build annual growth plans for each account • Lead renewals, contract extensions, and rate negotiations • Coach CSMs, set goals, and review progress monthly • Improve account planning, business reviews, and CRM usage • Build executive relationships and expand client networks • Partner with Delivery and Technology to protect service quality • Resolve client issues and run quarterly business reviews • Track project and account margins • Partner with Finance on monthly forecasting, budgets, and pricing decisions

🎯 Requirements

• 5+ years in a similar client services, account leadership, or client success leadership role at a technology company (IT services, software engineering services, or digital consulting) • Record of growing an existing client portfolio with direct ownership of revenue targets • Experience leading a team • Experience managing US enterprise clients from LATAM, with nearshore or global delivery teams • Financial skills in revenue forecasting, project margin, P&L, pricing, and contract negotiation • Availability to travel regularly to the United States • Advanced English level required • Enjoy meeting people, building relationships, and maintaining them over time

🏖️ Benefits

• Competitive USD salary • Full remote work, with coworking spaces across LATAM if you want to meet the team in person • Paid time off under your country's rules, at full salary • National holidays • Sick leave • A yearly refundable credit for health and well-being • A day off for your birthday • Autonomy and no micromanagement • People Care team support with time off and wellness