VP of Client Services

🕒 October 23

💃 Latin America – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Nortal is a strategic partner specializing in transformation services for governments, healthcare institutions, and businesses. With over 25 years of experience, Nortal employs a unique seamless methodology to deliver world-class digital solutions that enhance efficiency and user experiences. They focus on tackling complex challenges across various industries, including public sector, healthcare, financial services, and telecommunications, ensuring that clients can successfully navigate the demands of a rapidly evolving economic landscape.

📋 Description

• Own and grow Nortal's portfolio of US clients by 10–15%+ annually • Lead Customer Success Managers and serve as senior relationship holder for client leaders • Own the portfolio's revenue forecast and margin • Manage US client accounts and grow each account to $20M+ in annual revenue • Identify expansion opportunities across business units, stakeholders, and service lines • Build annual growth plans for each account • Lead renewals, contract extensions, and rate negotiations • Coach CSMs, set goals, and review progress monthly • Improve account planning, business reviews, and CRM usage • Build executive relationships and expand client networks • Partner with Delivery and Technology to protect service quality • Resolve client issues and run quarterly business reviews • Track project and account margins • Partner with Finance on monthly forecasting, budgets, and pricing decisions

🎯 Requirements

• 5+ years in a similar client services, account leadership, or client success leadership role at a technology company (IT services, software engineering services, or digital consulting) • Record of growing an existing client portfolio with direct ownership of revenue targets • Experience leading a team • Experience managing US enterprise clients from LATAM, with nearshore or global delivery teams • Financial skills in revenue forecasting, project margin, P&L, pricing, and contract negotiation • Availability to travel regularly to the United States • Advanced English level required • Enjoy meeting people, building relationships, and maintaining them over time

🏖️ Benefits

• Competitive USD salary • Full remote work, with coworking spaces across LATAM if you want to meet the team in person • Paid time off under your country's rules, at full salary • National holidays • Sick leave • A yearly refundable credit for health and well-being • A day off for your birthday • Autonomy and no micromanagement • People Care team support with time off and wellness

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