Functional Lead – Microsoft Dynamics 365

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 11%

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NorthBay Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

NorthBay Solutions is a fast-growing AWS-focused consulting firm that specializes in cloud migration, AI & machine learning, data lake and analytics solutions, and managed services. With over ten years of experience and AWS competency certifications, they navigate the complexities of modern cloud infrastructures to help businesses achieve their goals effectively. NorthBay Solutions provides tailored strategies for cloud application development, DevOps enablement, and data modernization, ensuring robust support for various industries such as healthcare, finance, and education.

📋 Description

• Lead business process mapping and functional design for CRM across Sales, Service, and Marketing • Translate business requirements into Microsoft Dynamics 365 CRM functional solutions • Configure and optimise Dynamics 365 modules, workflows, business rules, forms, views, and processes • Collaborate with business stakeholders to understand requirements, identify process improvements, and ensure effective CRM adoption • Prepare functional specifications, process documentation, configuration documents, and user guides • Support solution testing, validation, and user acceptance activities • Deliver user training and knowledge-transfer sessions • Provide functional guidance to technical and implementation teams throughout the CRM lifecycle • Ensure solutions align with CRM best practices, business objectives, and user experience expectations • Produce CRM business process maps, functional requirements, Dynamics 365 configuration and functional designs, documentation, UAT support, and training materials

🎯 Requirements

• 10+ years of experience in CRM functional consulting, business analysis, or functional leadership • Strong hands-on experience with Microsoft Dynamics 365 CRM and Power Platform • Good functional expertise across Sales, Customer Service, and Marketing processes/modules • Proven experience in process mapping, requirements gathering, CRM configuration, and functional documentation • Experience conducting user training, workshops, UAT, and stakeholder engagement • Strong analytical, communication, documentation, and stakeholder management skills • Ability to translate business needs into practical and scalable CRM solutions • Must be willing to relocate to UAE, if required

🏖️ Benefits

• Critical experience on cutting-edge technology projects • Environment that encourages high-quality performance • Training and knowledge-transfer opportunities • Remote working model

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