Junior Customer Success Specialist – Digital Marketing

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🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

🌐 Digital Marketing

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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NP Digital Brasil

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🛍️ eCommerce

📣 Marketing

Consulting • eCommerce • Marketing

NP Digital Brasil is a global digital marketing agency specializing in end-to-end marketing solutions designed for both large enterprises and small to medium-sized businesses. The agency offers a comprehensive suite of services including data analytics, conversion optimization, user experience design, search engine optimization, content marketing, and media strategy among others. Recognized for its innovative approaches and award-winning work, NP Digital Brasil leverages technology and creativity to help clients achieve measurable growth and enhance their online presence.

📋 Description

• Organize and track production schedules, especially those related to Creative requests. • Create, update, and track tasks in ClickUp, ensuring clear briefings, ownership, and deadlines. • Support the organization of briefings by gathering the information required to execute requests. • Track the production workflow for materials, from request through approval and completion. • Centralize and route feedback, revision requests, and approvals. • Follow up with internal teams on outstanding items and delivery progress. • Keep schedules, request trackers, and documents up to date. • Monitor deadlines and flag potential delays, blockers, or alignment needs. • Support operational client communication, including information requests, approval tracking, and status updates. • Support meeting organization, decision documentation, and follow-up on next steps. • Support the Customer Success team by consolidating information and tracking operational routines.

🎯 Requirements

• Excellent organizational skills and attention to detail. • Strong written and verbal communication skills. • Proactivity and a strong sense of ownership. • Ability to manage multiple requests simultaneously. • Comfortable working collaboratively with different teams. • Familiarity with task management tools and spreadsheets. • Interest in digital marketing, advertising, and communications. • Knowledge of ClickUp (a plus). • Previous experience in advertising or digital marketing agencies (a plus). • Familiarity with creative production processes and project management (a plus). • Basic knowledge of paid media, SEO, and other digital marketing disciplines (a plus). • Previous experience in customer service or client relationship management (a plus).

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