
201 - 500 employees
Founded 2002
💼 Consulting
🛡️ Insurance
✈️ Travel
Consulting • Insurance • Travel
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
🔥 13 hours ago
Improve your chances of getting an interview by checking your resume score before you apply.

201 - 500 employees
Founded 2002
💼 Consulting
🛡️ Insurance
✈️ Travel
Consulting • Insurance • Travel
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
• Build product features and fix bugs for Omilia’s Drive-Thru Voice AI solution for quick-service restaurants, including testing and deploying releases. • Integrate the solution with client systems. • Prototype AI features and fine-tune LLMs for voice ordering, turning promising prototypes into production solutions. • Review real drive-thru dialogs, assess performance, and identify opportunities to improve accuracy and user experience. • Work with customers and internal stakeholders to gather business requirements and implement application logic. • Shift effort across engineering, AI/LLM development, conversation analysis, and customer work as project needs change. • Communicate clearly in English in technical and customer-facing contexts and deliver within demanding deadlines.
• Academic degree in Computer Science, Computational Linguistics, Natural Language Processing, a related field, or equivalent experience. • At least 1 year of experience as a Software Developer or AI Engineer. • Excellent command of spoken and written English. • Excellent communication skills; customer-facing. • Ambition, enthusiasm and eagerness to learn, with aptitude for analytical and creative thinking and sharp attention to detail. • Accountable within demanding deadlines. • Experience with conversational automated dialog systems, either voice- or chat-based, is a plus. • Experience in production-level NLU/NLP solutions is a plus. • Experience fine-tuning or training NLP/LLM models. • Knowledge of embeddings, vector databases and RAG. • Knowledge of Java 17 is a strong asset. • Experience consuming external systems such as web services (REST and SOAP). • Experience in SQL databases. • Experience with GitLab and CI/CD processes. • Experience in Spring Framework. • Knowledge of Spanish.
• 24 days of annual leave (accrues at 2 days/month). Paid sick leave. • MacBook Pro + any necessary hardware shipped to the employee’s location. • Annual 360-degree performance appraisal — drives promotions and raises. • Onboarding buddy system. • An extensive course library for learning and certifications. • Paid Claude Enterprise subscription and access to other cutting edge professional tools.
Apply Now