Automatic Speech Recognition Engineer

🔥 1 hour ago

🌐 Greece, Spain, +3 more countries – Remote

🇬🇷 Greece – Remote 🇪🇸 Spain – Remote 🇵🇹 Portugal – Remote 🇵🇱 Poland – Remote 🇨🇾 Cyprus – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📝 NLP Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🛡️ Insurance

✈️ Travel

Consulting • Insurance • Travel

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Own end-to-end ASR tuning and grammar/model delivery for live enterprise IVR/voice deployments, from requirements through go-live and ongoing optimization • Lead root-cause investigation and resolution of production ASR issues, including recognition failures and showstopper issues • Engage directly with internal and external customer/partner stakeholders under time pressure • Design, train, and fine-tune acoustic and language models, including modern neural approaches, for new locales, domains, and customer-specific vocabularies • Deliver measurable WER/SER improvement against production baselines • Manage technical relationships for assigned enterprise accounts • Run customer working sessions and translate technical tradeoffs for non-technical stakeholders • Represent ASR delivery in cross-functional forums with Product, Support, and PM • Contribute to and scale delivery automation, including grammar-generation pipelines • Operate across production infrastructure and deployment environments spanning multiple global regions

🎯 Requirements

• 5+ years of hands-on ASR/speech engineering experience, with substantial experience in production/live IVR or voice-channel deployments • Demonstrated track record supporting customers directly, ideally in regulated industries (banking, insurance, healthcare) • Strong hands-on experience with ASR platforms such as Kaldi (or equivalent) • Language modeling, acoustic modeling, grammar/lexicon design, and decoder tuning • Solid programming ability (Python preferred; Bash, Java, or C++ also acceptable) • Comfort in Linux environments • Academic background in Computer Science, Electrical Engineering, Computational Linguistics, Speech & Language Processing, or equivalent hands-on experience • Excellent spoken/written English • Strong stakeholder communication skills • Ability to own ambiguous, production-critical problems independently, prioritize across multiple accounts, and work under demanding deadlines

🏖️ Benefits

• Fixed compensation • Long-term employment with the working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products that are making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear • Equal opportunity and diverse, inclusive workplace