Conversational UX Specialist

🕒 July 24

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🛡️ Insurance

✈️ Travel

Consulting • Insurance • Travel

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Act as the primary resource for conversational AI design and align cross-team efforts with user experience and business KPIs • Own end-to-end quality of conversational UX design, ensuring flows are scalable, modular, and maintainable • Analyze conversational designs and interaction data to identify broken processes and deliver measurable performance improvements • Partner with delivery teams to ensure design decisions are technically viable and translate business needs into user-centric solutions • Maintain KPI benchmarking across features, services, and relevant industry verticals • Design scalable, modular, and maintainable conversational flows • Present design concepts to business teams and stakeholders while advocating user-first principles • Collaborate with project delivery teams to optimize solutions for the existing technology stack • Create and maintain documentation of design decisions, conversational systems, and user flows • Propose and implement fixes to optimize conversational designs • Evaluate user interactions and conversation data to improve bot performance and user satisfaction • Drive continuous, iterative optimization of conversational experiences • Stay informed about trends, best practices, and principles in conversational AI design

🎯 Requirements

• Bachelor's degree in a relevant field (e.g., Linguistics, Computer Science, UX Design, Psychology) or equivalent professional experience • Proven experience in UX design and/or requirements analysis, design, and optimization of Conversational AI systems • Strong understanding of conversational UX principles and best practices • Skilled in crafting clear, engaging, and natural dialogue for conversational interfaces (copywriting proficiency) • Excellent command of spoken and written English • Exceptional communication skills, including ability to work effectively in customer-facing roles • Strong design sensibilities and deep empathy for end users • Strong analytical and creative thinking abilities • Meticulous attention to detail and ability to deliver high-quality work within tight deadlines • Highly organized and capable of managing solo or collaborative assignments effectively • Comfortable working in a fully remote, digital-first environment

🏖️ Benefits

• Fixed compensation • Long-term employment with working days vacation • Professional growth development (courses, training, etc.) • Opportunity to work on successful cutting-edge technology products making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear • Equal opportunity and diverse, inclusive workplace