Customer Support Agent

🕒 March 17

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Onepilot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

💰 Series A on 2022-06

Customer Care • B2B • AI

Onepilot is a company that specializes in outsourcing services, particularly in customer care, sales missions, and KYC processes across various languages and channels. They provide 24/7 support using human agents enhanced with AI technology to significantly reduce costs for businesses. With a focus on flexibility and advanced technology, Onepilot handles over 15 million interactions annually for a diverse range of clients.

📋 Description

• As a Onepilot agent, you work on a freelance basis and support our clients’ customers with their inquiries. • After completing e-learning training for the specific client, you will receive access to a project-specific knowledge base. • Using our technology and the knowledge base, you can efficiently respond to inquiries via email, chat, or phone. • You work entirely remotely and are paid per resolved ticket. • The rate per inquiry depends on complexity, handling time, and your location, and ranges from €0.40 to €2.00. • On average, our agents earn between €15 and €20 per hour.

🎯 Requirements

• You are comfortable using new technologies • You enjoy solving problems, are curious and proactive • You enjoy communicating — both written and verbal • You are available at least 15 hours per week

🏖️ Benefits

• Manage your own schedule • Flexible working hours, Monday to Friday between 7:00 AM and 1:00 AM • Work from home