Senior Director, Customer Solutions and Success

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ookla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📡 Telecommunications

🏢 Enterprise

Telecommunications • Enterprise

Ookla is a leading provider of network intelligence and connectivity insights. The company offers a wide range of solutions including network planning and optimization, service disruption management, and network testing. Ookla's products, such as Speedtest, Downdetector, and Ekahau, are used by mobile network operators, internet service providers, governments, and enterprises to enhance digital experiences and optimize network performance. Ookla also provides market reports and data-driven insights that inform policy and infrastructure decisions related to telecommunications. Trusted by consumers, businesses, operators, and governments worldwide, Ookla plays a critical role in measuring and analyzing network performance and quality of service.

📋 Description

• Own the global strategy and operating model for Customer Solutions & Success across regions • Lead Directors and Senior Managers, building a strong, scalable leadership bench • Define how Ookla engages customers across the solution lifecycle—from pre-sales value demonstration to adoption, renewal readiness, and expansion • Establish and govern global standards for value articulation, technical storytelling, and solution demonstration • Oversee shared-pool engagement models with Network Intelligence and Services to ensure efficient, high-impact coverage • Partner with Services for implementation and delivery execution • Partner with Sales, Product, Engineering, and Executive Leadership to align customer strategy with company priorities • Represent the voice of the customer and the market at the executive level, shaping roadmap, investment, and go-to-market decisions • Drive measurable outcomes across retention, expansion enablement, customer advocacy, and long-term value realization

🎯 Requirements

• 18+ years of experience in Telco, ISP, or enterprise-level technology environments, spanning customer success, solutions, or go-to-market leadership roles, with close partnership to services organizations • Proven track record of scaling global or multi-regional customer-facing organizations • Deep credibility in telecom, connectivity, or data-driven technology platforms • Demonstrated ability to influence executive stakeholders and lead through complexity and change • Strong strategic mindset paired with operational discipline • Experience defining and scaling customer engagement models, success frameworks, and value demonstration standards • Passion for building high-performing organizations that deliver measurable customer outcomes