Senior Amazon Connect Engineer, Conversational AI

🔥 13 hours ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇬🇹 Guatemala – Remote 🇸🇻 El Salvador – Remote 🇨🇷 Costa Rica – Remote 🇺🇾 Uruguay – Remote

⏰ Full Time

🟠 Senior

🗣️ LLM Engineer

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oowlish

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📣 Marketing

Consulting • Marketing • Software Development

Oowlish is a technology company that specializes in providing end-to-end solutions for businesses looking to innovate by developing digital products and services. Their mission is to democratize innovation by connecting companies of all sizes with highly skilled tech talent, especially from developing countries, and they emphasize collaboration through tailored software development, UX/UI design, product management, and agile methodologies. Oowlish also invests in startups through Oowlish Ventures, helping entrepreneurs to co-design and scale their ideas into successful products.

📋 Description

• Design and build enterprise contact center solutions using Amazon Connect • Develop and maintain contact flows, routing strategies, Customer Profiles, Cases, Tasks, and other Amazon Connect capabilities • Build AI-powered self-service and conversational experiences using Amazon Connect AI capabilities and Amazon Bedrock • Develop AI agents with tool-calling integrations, business workflows, authentication flows, and appropriate guardrails • Implement conversational AI behaviors including escalation to human agents, fallback handling, and error recovery • Develop backend integrations using AWS Lambda and serverless AWS services • Build serverless and event-driven solutions using EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis • Develop custom agent and administrative experiences using React and Amazon Connect Streams API • Integrate contact center solutions with CRM and enterprise platforms • Build Infrastructure as Code using AWS CDK and/or Terraform • Develop and maintain CI/CD pipelines and automated testing • Implement monitoring, observability, and alerting for production contact center and AI workloads • Troubleshoot complex production issues across voice, chat, backend services, and AI agents • Support migrations from legacy contact center platforms to modern cloud-based solutions • Contribute to technical decisions, implementations, production releases, and knowledge transfer with customer engineering teams

🎯 Requirements

• 7+ years of hands-on software engineering experience • 2+ years building enterprise-scale solutions with Amazon Connect or comparable Contact Center as a Service (CCaaS) platforms • Strong hands-on experience developing modern cloud applications using AWS • Experience building conversational AI or Generative AI solutions • Strong TypeScript/Node.js and Python development experience • Production React development experience • Strong AWS serverless engineering experience • Experience with Infrastructure as Code • Experience deploying and supporting production systems • Strong customer-facing communication skills • Strong written and verbal English communication skills • Strong Amazon Connect experience, including Contact Flows, Routing, Customer Profiles, Cases and Tasks, Contact Lens, and Streams API • Hands-on experience with LLM-based development • Experience with Amazon Bedrock, Amazon Q in Connect, or equivalent Generative AI technologies • Experience with Prompt Engineering • Experience implementing AI tool calling and external API integrations • AWS serverless experience including AWS Lambda, EventBridge, API Gateway, DynamoDB, and Step Functions • Infrastructure-as-Code experience with AWS CDK or Terraform • Experience with automated testing and CI/CD • Experience implementing monitoring and observability

🏖️ Benefits

• Home office • Competitive compensation based on experience • Career plans to allow for extensive growth in the company • International Projects • Oowlish English Program (Technical and Conversational) • Oowlish Fitness with Total Pass • Games and Competitions