Product Engineer

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Open (YC W24)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Open is a YC-backed company that provides an AI-driven customer support platform which automates and unifies support across channels (voice, chat, email, WhatsApp, Slack, social) for enterprise customers. Its single AI engine powers agents that handle conversations, execute workflows by calling APIs, ingest and keep knowledge fresh from documents and resolved tickets, and integrates with existing helpdesks like Zendesk, Salesforce, Intercom, HubSpot and Freshdesk. Open emphasizes security and compliance (SOC 2 Type II, GDPR-aligned, HIPAA- and PCI-ready), offers a $2M satisfaction guarantee for the first 120 days, and positions itself as a B2B SaaS solution for mission-critical customer support.

📋 Description

• Identify product opportunities: Spot gaps or improvements before anyone asks you to. Bring proposals, not just execution. • Talk to users directly: Understand problems by speaking with the people experiencing them. No layers, no filtered requirements. • Ship features end-to-end: Plan, prioritise, and implement full-stack features (React + TypeScript) from concept to production. • Own quality: Code reviews, testing, performance, reliability this is your product as much as anyone's. • Collaborate closely: Work with the Customer Engineering team to incorporate real user feedback into what you build next.

🎯 Requirements

• 3+ years of experience building and shipping software products. • Strong TypeScript and React you are comfortable owning a full-stack feature without hand-holding. • Product instinct you can look at a workflow and know what to fix, not just implement what you are told. • Speed and quality in balance you ship fast without leaving messes. • Willingness to talk to customers and let reality shape your priorities.

🏖️ Benefits

• Top-of-market compensation. • Full health insurance. • Equity participation we want you building this like you own it. • Direct collaboration with world-class engineers at a YC-backed company with real enterprise traction. • We are a small team. Every engineer here matters enormously. If you are the type who thrives with real ownership and real impact, Let’s talk.