Senior Consultant, CCM

🕒 September 18

🇨🇿 Czechia – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 19%

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OpenText

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 $1G Post IPO debt on 2022-12

Enterprise • SaaS • B2B

OpenText is a Canadian enterprise software company that provides enterprise information management solutions and cloud-based services. It offers products for enterprise content management, document and records management, information governance, collaboration, and related IT/cloud operations, serving business customers with both on-premises and SaaS delivery models. The company's public materials emphasize enterprise-focused careers, cloud and IT operations, client success, and professional services.

📋 Description

• Serve as a CCM subject matter expert for modernization and transformation initiatives • Assess current communication environments and define future-state architectures and roadmaps • Advise customers on migrating from legacy CCM platforms to cloud-based solutions • Design scalable solutions for batch, interactive, on-demand, and omnichannel communications • Define integrations across CRM, ERP, ECM, BPM, data, and digital experience platforms • Ensure solutions meet security, compliance, governance, and scalability requirements • Lead CCM migration programs, including template modernization, workflow migration, data mapping, integration redesign, testing, and validation • Assess migration readiness and identify opportunities to leverage SaaS and managed services • Lead technical design and implementation activities, including document generation, communication orchestration, API integrations, workflow automation, and output management • Support deployments, production readiness reviews, and operational optimization • Mentor project teams and junior consultants

🎯 Requirements

• Strong knowledge of customer communications management, document generation, communication orchestration, omnichannel engagement, and customer journey communications • Experience with SaaS transformation and cloud-native architectures • Knowledge of Azure, AWS, or Google Cloud • Familiarity with API-first design, identity management, containerization, and iPaaS solutions • Strong workshop facilitation, stakeholder management, business analysis, and roadmap development skills • Familiarity with CRM, ECM, Digital Experience, and BPM platforms • Cloud or enterprise architecture certifications • Experience in regulated industries such as Financial Services, Insurance, Utilities, Telecommunications, or Healthcare • 8+ years of experience delivering enterprise CCM solutions (preferred)

🏖️ Benefits

• Inclusive work environment • Employment Equity and Diversity Policy • Reasonable accommodation during the application or recruiting process • Personal growth opportunities

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