Customer Satisfaction Specialist

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Optimum7.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Optimum7. com is a digital marketing and eCommerce development company that specializes in helping B2B businesses, particularly those in industrial sectors, elevate their online presence. The company offers a range of services, including eCommerce migration, custom functionality development, conversion rate optimization, and digital marketing solutions such as SEO and PPC. Optimum7. com has extensive experience with platforms like BigCommerce, Shopify, and WooCommerce, and focuses on complex projects for industrial manufacturers seeking to improve their digital storefronts. They pride themselves on measurable results, such as increasing online revenue and improving user experience for their clients.

📋 Description

• Serve as the primary point of contact for existing clients through scheduled phone and Zoom meetings. • Conduct regular client check-ins to build relationships, gather feedback, and ensure satisfaction. • Listen to client concerns, identify issues early, and coordinate with internal teams to ensure timely resolution. • Advocate for clients by following up on action items and keeping them informed throughout the process. • Encourage satisfied clients to leave reviews, testimonials, and participate in case studies. • Track customer sentiment, maintain detailed CRM notes, and monitor overall client health. • Identify opportunities to improve the customer experience and recommend process improvements. • Collaborate with Account Managers, PR, Operations, and Leadership to deliver an outstanding client experience.

🎯 Requirements

• 2+ years of experience in Customer Success, Customer Support, Client Services, Hospitality, or another customer-facing role. • Excellent spoken and written English with outstanding communication and active listening skills. • High emotional intelligence, empathy, and confidence handling conversations over phone and Zoom. • Strong organizational skills with excellent follow-up and attention to detail. • Calm, professional, and solution-oriented when handling challenging client situations. • Self-motivated, proactive, and comfortable managing multiple client relationships. • Experience with CRM or project management tools is a plus.

🏖️ Benefits

• Health insurance • Professional development opportunities • Remote work options