Junior Customer Success Manager

🔥 13 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Orquest - Retail Smart Planning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🛒 Retail

☁️ SaaS

🤖 Artificial Intelligence

💰 $1.5M Angel Round - ORQUEST on 2022-11

Retail • SaaS • Artificial Intelligence

Orquest is a software company that provides AI-powered workforce optimization for retail stores. Its flagship product, Orquest Smart Planning, uses demand forecasting and advanced analytics to create automated, demand-driven employee schedules, manage time & attendance, track staffing and KPIs, and ensure local labor-law compliance across many markets. The platform is positioned as a SaaS solution for retailers seeking to reduce labor costs, save scheduling time, improve employee engagement and boost in-store sales; it highlights client outcomes (e. g. , reduced scheduling time, lower labor cost, increased sales) and is used by large retail operators.

📋 Description

• B2B Relationship Management: You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders. • Value Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest. • Data-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client. • Proactive Account Health: You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software. • Cross-functional Collaboration: You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams.

🎯 Requirements

• 2+ years of experience as a Customer Success Manager. • B2B SaaS Experience: You must have proven experience dealing with B2B clients. You know how to navigate corporate accounts, manage expectations, and handle situations where a client might not immediately see the value of the tool. • Analytical Skills: You are comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story. • CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline. • Languages: Excellent English and Spanish. A strong level of French is a massive plus. • Soft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously. • Nice to have: Previous knowledge of the Retail or Restaurant/QSR industries.

🏖️ Benefits

• Comprehensive Medical Insurance. • OpenUp platform for your mental well-being. • Cobee for flexible compensation (meals, transport, etc.). • Language classes to keep you growing. • A flexible work model