OSA Outsourcing Advantage
51 - 200 employees
📦 Logistics
📣 Marketing
💼 Consulting
Logistics • Marketing • Consulting
OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.
Customer Support Representative
🕒 July 16
🌐 Dominican Republic, Philippines, +4 more countries – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
👻 Ghost score 30%
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OSA Outsourcing Advantage
51 - 200 employees
📦 Logistics
📣 Marketing
💼 Consulting
Logistics • Marketing • Consulting
OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.
📋 Description
• Respond to customer inquiries. • Resolve issues professionally. • Document interactions accurately. • Escalate complex issues. • Meet response-time goals. • Maintain customer satisfaction. • Collaborate with internal teams. • Follow company procedures.
🎯 Requirements
• 2+ year of customer service experience. • Excellent English communication. • CRM/ticketing system experience. • Problem-solving skills. • Ability to multitask. • Professional attitude. • Reliable internet. • Customer-focused mindset. • English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent. • Availability to work during Eastern Time (ET) business hours • **Preferred Qualifications** • Experience with Zendesk, Freshdesk, Intercom, or Salesforce. • BPO or SaaS experience.
🏖️ Benefits
• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off. • Growth Opportunities
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