Customer Support Representative

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Respond to customer inquiries. • Resolve issues professionally. • Document interactions accurately. • Escalate complex issues. • Meet response-time goals. • Maintain customer satisfaction. • Collaborate with internal teams. • Follow company procedures.

🎯 Requirements

• 2+ year of customer service experience. • Excellent English communication. • CRM/ticketing system experience. • Problem-solving skills. • Ability to multitask. • Professional attitude. • Reliable internet. • Customer-focused mindset. • English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent. • Availability to work during Eastern Time (ET) business hours • **Preferred Qualifications** • Experience with Zendesk, Freshdesk, Intercom, or Salesforce. • BPO or SaaS experience.

🏖️ Benefits

• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off. • Growth Opportunities