Healthcare Appointment Setter – Telehealth Services

🔥 16 minutes ago

🌐 Dominican Republic, Colombia, +4 more countries – Remote

🇩🇴 Dominican Republic – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇸🇻 El Salvador – Remote 🇵🇪 Peru – Remote 🇵🇦 Panama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📅 Appointment Setter

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Serve as the first point of contact for patients, assisting them with scheduling telehealth appointments and answering general questions about the consultation process. • Contact patients through phone calls, emails, or messaging platforms to schedule, confirm, and reschedule medical appointments. • Coordinate physician availability and patient schedules to ensure appointments are booked accurately and efficiently. • Collect and verify patient information, including full name, contact details, date of birth, and other information required for appointment registration. • Conduct basic patient intake by gathering relevant medical information, such as the reason for the visit, reported symptoms, existing medical conditions, and current medications, following established protocols. • Demonstrate familiarity with common medical terminology and healthcare procedures to communicate effectively with patients and medical professionals. • Explain the telehealth appointment process and provide patients with instructions on how to access their virtual consultations. • Send appointment confirmations, reminders, and follow-up communications to reduce missed appointments and improve patient attendance. • Maintain accurate and updated patient information, appointment details, and scheduling records within the Electronic Health Record (EHR/EMR) or scheduling system. • Monitor appointment calendars, identify scheduling conflicts, and make necessary adjustments to maintain an organized workflow. • Follow up with patients who missed appointments or have not confirmed their scheduled consultations. • Identify patient concerns that require clinical attention and escalate them to the appropriate healthcare professional without providing independent medical advice. • Communicate professionally, compassionately, and clearly with patients, ensuring a positive experience throughout the scheduling process. • Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy regulations. • Collaborate with physicians, medical assistants, and administrative teams to ensure smooth patient scheduling and coordination. • Stay up to date with U.S. healthcare terminology, telehealth procedures, scheduling protocols, and patient communication standards.

🎯 Requirements

• Previous experience as a Healthcare Appointment Setter, Medical Scheduler, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role. • Excellent English communication skills, both written and verbal, with a professional and compassionate approach to patient interactions. • Strong phone communication skills and confidence handling inbound and outbound patient calls. • Familiarity with medical terminology, common health conditions, and basic healthcare procedures. • Experience using EHR/EMR systems, appointment scheduling software, or healthcare CRM platforms. • Ability to manage multiple appointment calendars, coordinate provider availability, and handle scheduling changes efficiently. • Strong organizational skills, attention to detail, and ability to maintain accurate patient records. • Knowledge of HIPAA regulations and patient confidentiality requirements. • Ability to communicate effectively with patients from different backgrounds and handle sensitive situations professionally. • Comfortable working remotely and using virtual communication platforms. • Ability to work independently, manage daily scheduling targets, and collaborate with healthcare teams. • Previous experience with patient follow-ups, appointment confirmations, and reducing no-show rates is a plus. • Bilingual proficiency in English and Spanish is a plus. • Proficient in eClinicalWorks (ECW) or other similar software strongly preferred. • Experience scheduling appointments for U.S.-based healthcare providers, medical practices, or telehealth services preferred. • Familiarity with patient intake procedures and medical appointment workflows. • Experience with outbound calling, patient outreach, and appointment conversion. • Knowledge of healthcare scheduling systems and patient management software. • Previous experience in a healthcare call center or remote medical administrative position.

🏖️ Benefits

• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off.