L2/L3 Systems Engineer, MSP Experience Required

🕒 July 28

🌐 Dominican Republic, Philippines, +4 more countries – Remote

🇩🇴 Dominican Republic – Remote 🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote 🇨🇴 Colombia – Remote 🇦🇱 Albania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 53%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Provide advanced Level 2 and Level 3 technical support for multiple client environments. • Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure. • Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune. • Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization. • Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions. • Support virtualization environments, including hypervisors and virtual machines. • Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD). • Manage backup solutions, perform troubleshooting, and ensure successful recovery processes. • Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures. • Create and maintain technical documentation, checklists, and knowledge base articles. • Research and implement new technologies, tools, and best practices to improve client environments. • Communicate with clients, team members, vendors, and external stakeholders. • Prioritize and manage multiple tickets while meeting service-level agreements (SLAs). • Collaborate with engineers and internal teams to resolve escalated issues.

🎯 Requirements

• Minimum 3 years of experience working in an MSP (Managed Services Provider) environment. • Proven experience supporting multiple clients and managing diverse IT environments. • Strong troubleshooting and analytical skills with the ability to resolve complex technical issues. • Ability to work independently, prioritize tasks, and perform effectively under pressure. • Strong communication skills, both written and verbal. • Highly organized, detail-oriented, and process-driven. • Experience documenting technical processes, configurations, and troubleshooting steps. • Microsoft 365, specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune. • PowerShell scripting and automation experience. • Azure Virtual Machines experience. • Azure Virtual Desktop (AVD) experience. • Windows Server administration experience. • Active Directory and Group Policy experience. • Directory synchronization tools experience. • Hardware firewalls experience. • VPN technologies experience. • DPI-SSL and content filtering experience. • Virtualization platforms experience. • Backup technologies experience. • Prior experience in a Managed Services Provider (MSP) environment is required; candidates with only in-house IT, single-company help desk, or unrelated-field experience are not a fit. • Preferred: experience working with multiple MSP tools and platforms. • Preferred: Microsoft Azure Administrator Associate, Microsoft 365 Administrator Expert, or Microsoft Endpoint Administrator Associate certifications. • Preferred: experience managing enterprise Microsoft environments. • Preferred: strong understanding of cybersecurity best practices. • Preferred: experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar. • Preferred: experience supporting hybrid cloud environments. • Preferred: experience creating network diagrams and technical documentation. • Preferred: familiarity with IT service management processes and ticketing systems. • Preferred: experience working directly with clients in a consulting or managed services capacity.

🏖️ Benefits

• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off.

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