L2/L3 Systems Engineer, MSP Experience Required

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OSA Outsourcing Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.

📋 Description

• Provide advanced Level 2 and Level 3 technical support for multiple client environments. • Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure. • Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune. • Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization. • Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions. • Support virtualization environments, including hypervisors and virtual machines. • Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD). • Manage backup solutions, perform troubleshooting, and ensure successful recovery processes. • Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures. • Create and maintain technical documentation, checklists, and knowledge base articles. • Research and implement new technologies, tools, and best practices to improve client environments. • Communicate effectively with clients, team members, vendors, and external stakeholders. • Prioritize and manage multiple tickets while meeting service-level agreements (SLAs). • Work collaboratively with other engineers and internal teams to resolve escalated issues.

🎯 Requirements

• Minimum **3 years of experience working in an MSP (Managed Services Provider) environment**. • Proven experience supporting multiple clients and managing diverse IT environments. • Strong troubleshooting and analytical skills with the ability to resolve complex technical issues. • Ability to work independently, prioritize tasks, and perform effectively under pressure. • Strong communication skills, both written and verbal. • Highly organized, detail-oriented, and process-driven. • Experience documenting technical processes, configurations, and troubleshooting steps. • Microsoft 365 in general, and specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune. • Experience with: • - PowerShell scripting and automation • - Azure Virtual Machines • - Azure Virtual Desktop (AVD) • - Windows Server administration • - Active Directory and Group Policy • - Directory synchronization tools • - Hardware firewalls • - VPN technologies • - DPI-SSL and content filtering • - Virtualization platforms • - Backup technologies • **Candidates whose only experience is in-house IT, a single-company help desk, or an unrelated field are not a fit for this role. Prior experience in a Managed Services Provider (MSP) environment is required.** • **Preferred Qualifications** • - Experience working with multiple MSP tools and platforms. • - Microsoft certifications such as: • - Microsoft Certified: Azure Administrator Associate • - Microsoft 365 Certified: Administrator Expert • - Microsoft Certified: Endpoint Administrator Associate • - Experience managing enterprise Microsoft environments. • - Strong understanding of cybersecurity best practices. • - Experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar technologies. • - Experience supporting hybrid cloud environments. • - Experience creating network diagrams and technical documentation. • - Familiarity with IT service management processes and ticketing systems. • - Experience working directly with clients in a consulting or managed services capacity.

🏖️ Benefits

• Opportunity to work on diverse and exciting projects. • Supportive and collaborative work environment. • Weekly payments. • Weekends off.