D365 Customer Engagement Business Analyst

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🕒 May 8

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Outforce

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

☁️ SaaS

Consulting • Recruitment • SaaS

Outforce is a global offshore recruitment and outsourcing company, recognized for its innovative approach in connecting businesses with top-tier talent. Based in Australia and with significant operational presence in the Philippines, Outforce provides customized talent solutions to enhance productivity and reduce staffing costs for various industries. Offering transparent pricing and a commitment to client satisfaction, Outforce empowers businesses worldwide to effectively meet their staffing needs.

📋 Description

• Analyze business requirements and design scalable D365 Customer Engagement and Power Platform solutions • Facilitate discovery sessions, workshops, and stakeholder interviews • Translate requirements into functional specifications, process maps, user stories, acceptance criteria, configuration designs, and technical summaries • Design and configure D365 CE solutions across Sales, Customer Service, Marketing, Field Service, Project Operations, and model-driven applications • Configure tables, forms, views, dashboards, business rules, security roles, teams, business units, workflows, queues, and solution components • Administer and troubleshoot D365 CE environments and complex platform, integration, security, workflow, automation, reporting, and data issues • Support release management, solution deployments, environment migrations, configuration promotion, and post-deployment validation • Design and troubleshoot Power Automate flows, Power Apps, Dataverse solutions, Power BI, and low-code/no-code automations • Support integrations with D365 Finance & Operations, ERP, HRIS, marketing platforms, portals, third-party applications, middleware, APIs, and Dataverse • Document integration requirements, data mappings, process flows, transformations, validation rules, error handling, and reconciliation strategies • Assist with data migration planning, cleansing, validation, reconciliation, mock conversions, cutover, and post-migration support • Develop test scripts and coordinate unit, SIT, UAT, regression, release validation, and post-deployment testing • Support production deployments, cutover planning, hypercare, stabilization, and post-go-live issue resolution • Develop dashboards, KPIs, operational reports, executive reporting, CE views, charts, and Power BI reporting requirements • Develop training materials and conduct end-user training, workshops, and demonstrations • Support change management, user adoption, governance, ALM, and platform optimization initiatives • Act as liaison between business stakeholders, developers, architects, administrators, integration specialists, and support teams

🎯 Requirements

• Bachelor's degree in Business, IT, Computer Science, Finance, Marketing, or a related field • 5+ years of Business Analyst or techno-functional consulting experience • 3+ years of hands-on Microsoft Dynamics 365 CE experience • Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, and Project Operations • Strong knowledge of Power Apps, Power Automate, Dataverse, and Power BI • Experience with CRM implementations, integrations, data migration, system configuration, and production support • Ability to translate business requirements into scalable system solutions • Experience working across business and technical teams • Experience with Agile delivery methodologies and enterprise applications • Experience integrating D365 CE with Finance & Operations, ERP, HRIS, or third-party applications is nice to have • Exposure to global or multi-entity environments and post-go-live support is nice to have • Microsoft Dynamics 365 or Power Platform certifications are nice to have

🏖️ Benefits

• Competitive compensation package aligned with your skills and experience • Night differentials pay to help maximize your earnings • Comprehensive HMO coverage, including a free dependent on Day 1 • Employee referral program with rewarding incentives • 20 days of annual leave • Engaging team activities and events • Career growth opportunities • Flexible work environments • Supportive leadership • Client engagement initiatives • Build strong, high-impact connections with key stakeholders across the business