Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
Intake Trainer – LATAM
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Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
📋 Description
• Develop and maintain training materials, agendas, assessments, and learning resources. • Facilitate new hire training programs and ensure adherence to established processes. • Provide coaching and performance feedback to new and existing employees. • Design and deliver continuous education programs based on performance trends and business needs. • Measure training effectiveness and monitor performance impact through key metrics. • Partner with Operations, QA, and Leadership teams to identify training opportunities and support performance improvement. • Ensure training content remains accurate, relevant, and aligned with company goals.
🎯 Requirements
• Minimum 3 years of experience in a Trainer or similar role within a BPO, call center, or high-volume operational environment. • Experience in instructional design, curriculum development, training delivery, and evaluation methodologies. • Strong classroom facilitation, presentation, and adult learning skills. • Proven ability to develop training plans, materials, assessments, and guidelines. • Experience providing coaching and feedback on both technical and soft skills. • Strong analytical skills with the ability to measure training effectiveness and identify improvement opportunities. • Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Google Workspace (Docs, Sheets, Slides, Drive, Forms), and communication/collaboration platforms such as Slack and Microsoft Teams. • Excellent written and verbal communication skills. • Advanced English level (C1/C2). • Strong organizational skills with attention to detail and follow-through. • Ability to manage multiple priorities effectively in a fast-paced environment.
🏖️ Benefits
• Competitive compensation commensurate with experience. • Yearly bonus. • 100% remote work environment. • 10 Paid time-off (PTO) days per year. • 3 Paid US holidays per year. • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
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