Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
Legal Intake Specialist – Personal Injury
🕒 April 26
🗣️🇪🇸 Spanish Required
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Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
📋 Description
• Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury. • Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status. • Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams. • Use an assumptive, sales-minded approach to perform live warm transfers to our partner legal teams or schedule timely callbacks for qualified leads. • Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness. • Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.
🎯 Requirements
• Strong English communication skills (C1 level), both verbal and written. • Fully bilingual, fluent in both English and Spanish. • At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment. • Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly. • Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter. • Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously. • Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace. • Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher. • Must have a stable internet connection with a minimum speed of 25 Mbps. • Available to work U.S. business hours. • Willingness to use time-tracking software.
🏖️ Benefits
• 6 paid time-off (PTO) days per year • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm. • 100% remote work environment.
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