Senior Customer Success Engineer, Prisma Access

🔥 12 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Ensure customers maximize return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions • Assist customers in implementing and integrating Palo Alto Networks SASE solutions into their security operations • Provide first-line technical assistance and coordinate and prioritize timely resolutions with engineering teams • Serve as a customer advocate to influence product roadmap and improvements • Coach customers on establishing and managing Cloud Security Change Management, Governance, and Center of Excellence programs • Identify customer risks and work with account teams on mitigation plans or escalation • Understand common customer business challenges and map product features and benefits to their needs • Become the go-to customer expert and subject matter expert for Palo Alto Networks SASE security solutions • Work closely with CISOs, Security Architects, Customer Success Managers, and DevOps teams within mid-to-large enterprises • Track performance metrics including CSAT, renewal rate, upsell/cross-sell lead identification, referenceability, renewal likelihood, adoption, consumption, and customer engagement

🎯 Requirements

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required • Minimum 5 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles • Understanding SASE architecture and value proposition • In-depth understanding of networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. • Enterprise-level designing/troubleshooting experience in routing protocols (BGP / OSPF / EIGRP) • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and authentication protocols (SAML, SSO, LDAP, RADIUS, etc.) • Knowledge of Linux, including BASH and Python scripting • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions • Strong consulting and project management skills • Ability to clearly articulate technical issues to technical and non-technical audiences, executives, and explain their business impact • Ability to multi-task and work in a fast-paced environment • Fluent English and Italian are mandatory • No immigration sponsorship; applicants must not require work visa sponsorship for this position

🏖️ Benefits

• Reasonable accommodations for qualified individuals with a disability or special need • Equal opportunity employment • Confidential handling of applicant information according to EEO guidelines

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume