Implementation Project Manager

🕒 September 10

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Lead implementation projects for new brands across the US from post-sale kickoff to successful go-live • Develop and manage project plans, timelines, and milestones using tools such as Baton, Salesforce, and Jira • Coordinate stakeholders across Sales, Solutions, Product, Engineering, Operations, and other teams • Ensure a smooth transition from Sales to Implementation to Go-Live • Track project action items, set expectations, and manage escalations • Identify and mitigate risks or blockers affecting launch timelines • Proactively communicate when projects are at risk • Document project updates, decisions, and launch statuses in internal systems • Build relationships with brands and 3PL partners and serve as the primary implementation contact • Understand customer needs and technical requirements to support successful implementations • Contribute to process improvements, templates, and scalable implementation frameworks • Advocate for customer experience by aligning setup with brand needs and technical capabilities

🎯 Requirements

• 2+ years of project management, customer onboarding, or implementation experience, preferably within SaaS, logistics, eCommerce, or another fast-paced technology environment • Experience working in a startup or high-growth environment where priorities, processes, and responsibilities can evolve quickly • Comfortable wearing multiple hats and stepping outside of traditional project management responsibilities when needed • Strong customer-facing communication and stakeholder management skills across technical and non-technical audiences • Experience managing multiple concurrent projects and competing priorities • Strong sense of ownership and urgency, including proactive communication, follow-through, early risk identification, and initiative • Experience navigating customer escalations, setting expectations, and communicating through project delays or blockers • Detail-oriented and organized, with the ability to create structure while processes evolve • Resourceful and comfortable finding answers, engaging the right partners, and moving work forward when ownership or process is unclear • Proficiency with Salesforce, Jira, or project management tools; Baton experience is a plus • Understanding of eCommerce workflows such as Shopify, BigCommerce, 3PL integrations, APIs, or shipping carriers • Bachelor's degree or equivalent experience