Technical Support Engineer

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Paxos

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

⚖️ Legal

📦 Logistics

💰 Corporate Round - Paxos on 2022-01

Consulting • Legal • Logistics

Paxos is a regulated blockchain infrastructure and trust company that builds enterprise-grade digital asset solutions, including issued stablecoins, custody, and crypto brokerage services. The company provides stablecoin issuance and redemption (e. g. , USDP, PYUSD, USDG, PAXG), payments and payout rails, and custody/trading infrastructure for institutions, emphasizing regulatory oversight, transparency, and compliance across jurisdictions. Paxos partners with major enterprises to enable payments and tokenization while operating under trust charters and payments licenses.

📋 Description

• Build and document support processes from the ground up, designed to scale. • Identify improvements, implement automations, and preempt recurring issues before they become customer-facing problems. • Support Paxos’s brokerage clients with trading and liquidity support, working directly with our Assets and Brokerage operations teams to investigate and resolve issues to keep workflows running smoothly. • Work alongside Solutions Engineering to guide enterprise clients in financial services and technology through onboarding. • Collaborate across Product and Engineering to support new features and products guided by a clear focus on the customer experience. • Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service. • Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys. • Proactive Support: Go beyond issue reporting to monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients. • Process Automation: Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work and get ahead of customer issues before they surface. • Brokerage Support: Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption. • Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos. • Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.

🎯 Requirements

• 2-3+ years in technical support or customer-facing engineering, preferably at a fast-paced fintech or high-growth tech company. • Comfortable operating in environments with limited process—you can prioritize independently, move quickly, and build structure where none exists. • Experienced collaborating with engineers, product managers, and enterprise or institutional clients. • Strong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance requirements. • Experience with brokerage or trading operations, whether through trade lifecycle support, asset movement, or working alongside ops teams to resolve execution issues. • Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context. • Self-directed and accountable; you surface issues, propose solutions, and follow through without being prompted. • Bonus: hands-on experience with blockchain, crypto, or digital asset platforms.

🏖️ Benefits

• Offers Equity • Offers Bonus • 10% Bonus