KYC Specialist – Fixed-Term Contract

🔥 22 hours ago

🇬🇹 Guatemala – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🚨 AML and Financial Crime

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paysend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Venture Round on 2021-12

Fintech • B2C • eCommerce

Paysend is a financial technology company that enables users to send and receive money internationally with ease. It provides a secure platform for both individuals and businesses to conduct cross-border transactions at competitive rates, featuring instant transfers to card payments and bank accounts. With a user-friendly mobile app, Paysend allows customers to manage their finances, track payments, and access exclusive offers, making it a popular choice for seamless financial transactions across the globe.

📋 Description

• Review new customer accounts and verify their identities • Assess risks associated with customers • Study trends and evaluate customer behaviour • Raise issues with the KYC supervisor and manager • Stay up to date with KYC guidelines • Reduce KYC onboarding wait time by handling customer interactions effectively and adhering to SLAs • Improve team CSAT by ensuring customer communications are accurate and explanatory • Help reduce risk exposure and prevent illegal transactions on Paysend's platform

🎯 Requirements

• Background working in a Customer Support environment • Solid awareness of KYC, Financial Crime, and Anti-Money Laundering (AML) processes and procedures • Excellent observational and analytical skills • Strong critical thinking mindset to spot discrepancies • Strong verbal and written communication skills • Sound, confident decision-making • Hands-on experience working directly in KYC or AML (desired, not essential) • Prior experience working within a FinTech or Financial Services company (desired, not essential) • Working knowledge of Zendesk or a similar CRM platform (desired, not essential)

🏖️ Benefits

• Opportunity to contribute to products and services helping millions of customers globally • Opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies • Collaboration with talented colleagues from diverse backgrounds and disciplines • Empowerment to take ownership, make decisions, and drive real impact • Culture encouraging experimentation, continuous improvement, and action • Opportunity to shape the future of global money movement • Fixed-term contract