IT & Clinical Systems Support Specialist – Senior

Job not on LinkedIn

🔥 12 hours ago

🌐 Dominican Republic, Mexico, +4 more countries – Remote

🇩🇴 Dominican Republic – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Serve as the first point of contact for provider technology and system issues • Troubleshoot user access, permissions, scheduling, and workflow issues in clinical applications such as Healthie and DoseSpot • Build and maintain a process for providers to submit, track, and escalate support requests • Maintain provider-facing troubleshooting guides and help documentation • Create, modify, and deactivate provider and employee accounts during onboarding and offboarding • Confirm required systems are ready before providers begin seeing patients • Remove system access promptly and completely during offboarding • Maintain accurate records of user access and system configuration • Provide first-line support for Google Workspace, Slack, Zoom, MFA, browsers, and business software • Resolve account access, permission, and basic configuration requests • Escalate device and advanced issues to the managed IT partner, vendors, or Engineering • Monitor, prioritize, and resolve incoming requests based on urgency and impact • Follow up on escalations until each issue is closed • Write and update SOPs, onboarding and offboarding checklists, and system documentation • Identify recurring issues and recommend fixes or automations • Follow HIPAA, privacy, and information security policies • Support secure provisioning, deprovisioning, authentication, and role-based access • Escalate suspected security or privacy incidents according to company procedures

🎯 Requirements

• 2+ years in IT support, help desk, technical support, application support, or clinical systems support • Hands-on Google Workspace user administration, including account creation, permissions, and MFA setup and resets • First-line troubleshooting of SaaS applications, browsers, Slack, and Zoom for non-technical users • Experience provisioning and deprovisioning user accounts with role-based access during onboarding and offboarding • Experience triaging support requests and escalating them to an external IT provider, vendors, or engineering teams through resolution • Written IT documentation on CV or in a portfolio: SOPs, troubleshooting guides, or onboarding/offboarding checklists • English at C1+ CEFR level • Experience in healthcare, health-tech, telehealth, or another HIPAA-regulated or similarly regulated industry • Experience supporting EHR/EMR or clinical applications (Healthie, DoseSpot, or similar) • Zendesk or a similar ticketing platform (Freshdesk, Jira Service Management) • Experience supporting the rollout of a new software system to end users • Experience working alongside a managed service provider (MSP) on device management

🏖️ Benefits

• Competitive salary based on experience and skills • Fully remote work from anywhere • Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO in accordance with company policy • HMO coverage after 3 months for full-time employees based in the Philippines • Direct mentorship from international industry experts • Ongoing learning and development resources • Global networking opportunities