Catena
1 - 10 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
Patient Navigator
Job not on LinkedIn
🔥 23 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Catena
1 - 10 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
📋 Description
• Pick up inbound calls at a 90–95% rate during business hours • Attend 100% of pre-scheduled 15-minute video intro calls with potential patients • Screen patients using structured financing-readiness and benefits-eligibility questions • Educate potential patients on the client's non-surgical procedure offering in an educational, rapport-driven manner • Book qualified patients for clinical consultations with nurse practitioners • Join the last 10 minutes of medical consultations conducted by nurse practitioners • Walk patients through next steps, payment logistics, and financing options • Schedule follow-up calls for patients with outstanding questions • Drive conversion from warm handoff to final payment and closing • Document all patient interactions in the company's EHR system (calls, texts, scheduling) • Maintain HIPAA-compliant workflows and data-handling protocols • Track consultation booking rate and warm-handoff close rate from Day 1 • Collaborate with the team via Google Workspace (Google Chat as primary channel)
🎯 Requirements
• 2+ years of US healthcare experience in a patient-facing role (intake, coordination, scheduling, patient services, telehealth support, or clinical) • Hands-on experience handling high-volume inbound patient calls and conducting scheduled video-based patient conversations • Demonstrated experience discussing payment, financing, or cost options directly with patients or customers • Proven experience working US business hours (ET/CT), including shift-based coverage • Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms • Ability to work on a MacBook within HIPAA-compliant workflows • C1+ English (CEFR) with a neutral accent for US patient-facing phone and video communication • Nice-to-Have • Exposure to GLP-1 programs, medical weight loss, bariatric, or obesity care patient populations • Spanish fluency in addition to English • RN, LPN, or other clinical credentials • Experience at a telehealth platform or cash-pay elective medical practice • Prior Sunday or non-traditional shift coverage experience
🏖️ Benefits
• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide • Our Recruitment Process • - Application • - Screening • - Skills Assessment • - Topgrading Interview • - Client Interview • - Job Offer • - Client Onboarding • Ready to Join Us? If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.
Apply Now
