Customer Delivery Project Manager

Job not on LinkedIn

🔥 0 minutes ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Serve as the primary delivery contact throughout the implementation • Build trusted relationships with customer stakeholders and create confidence in the delivery process • Lead customer kickoff meetings and establish shared goals, responsibilities, timelines, and ways of working • Understand each institution’s priorities, processes, stakeholders, and academic deadlines • Guide customers through implementation decisions and manage expectations throughout the journey • Develop and manage implementation plans covering milestones, responsibilities, dependencies, timelines, and risks • Coordinate activities across customers and internal teams, including Sales, Product, Technical Implementation, and Support • Bring the right specialists into customer conversations at the appropriate time • Maintain clear progress reporting and ensure stakeholders understand priorities and next steps • Manage multiple implementations while providing a responsive and high-quality customer experience • Lead go-live readiness reviews and confirm customer and Pearson requirements are complete • Ensure stakeholders understand the launch plan, support arrangements, and outstanding actions • Coordinate transition to ongoing account management, customer success, and technical support teams • Document implementation outcomes, outstanding items, and lessons learned

🎯 Requirements

• Experience leading customer onboarding, implementation, service delivery, or other customer-facing projects • Strong customer relationship and stakeholder management skills • A solution-oriented mindset and the ability to turn challenges into practical actions • Strong planning, organization, and prioritization skills • Clear and confident communication across customer, business, and technical audiences • Ability to coordinate cross-functional teams and drive accountability without direct authority • Confidence managing changing requirements, competing priorities, and difficult conversations • Comfort working with digital products or technology-enabled services without being a technical specialist • Experience in higher education, education technology, publishing, or another complex customer environment would be an advantage • Familiarity with project management and CRM tools