Service Desk Analyst – French, English

🔥 4 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearster

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🎯 Recruiter

Consulting • Logistics • Recruitment

Pearster is a global IT staffing and managed services firm that connects experienced software and infrastructure professionals with companies seeking to scale engineering, data, security, and IT operations teams. They offer staff augmentation, dedicated teams, and managed services with a full-stack talent pool spanning cloud, DevOps, data & AI, product development, network, and security, emphasizing culture fit, time-zone alignment, and transparent pricing.

📋 Description

• Provide Level 1 technical support for internal users through phone, email, and self-service channels • Troubleshoot and resolve moderate to complex technical incidents within established service timelines • Identify root causes and provide effective solutions to minimize recurring issues • Support end users with Windows, MacOS, iOS, desktops, laptops, mobile devices, and meeting room technologies • Troubleshoot Microsoft 365 applications, including Outlook, Exchange Online, Teams, and OneDrive • Resolve user access, permissions, and Multi-Factor Authentication (MFA) issues • Manage user accounts and access through Azure Active Directory (Entra ID) • Support Windows and MacOS devices using Microsoft Intune • Troubleshoot network connectivity issues involving LAN, WiFi, and VPN • Provide guidance and knowledge sharing to other Service Desk team members • Create and update Knowledge Base articles to improve self-service support and reduce recurring incidents • Document and track incidents using IT service management tools such as ServiceNow • Participate in after-hours on-call support when required • Work 8 hours per day aligned with Eastern Time (Toronto time)

🎯 Requirements

• C1 or C2 English • C1 or C2 French • 3+ years of equivalent work experience in technical support or a people management role • Experience with end-user technologies, including desktops, laptops, mobile devices, and meeting room technology • Experience with Windows, MacOS, and iOS operating systems • Experience troubleshooting complex Microsoft 365 incidents, including Outlook/Exchange Online, Teams, OneDrive, MFA, permissions, and user access issues • Experience troubleshooting Outlook, Teams, OneDrive, and Microsoft 365 accounts for end-users • Experience managing users, access, and MFA in Azure Active Directory (Entra ID) • Experience supporting and managing Windows and MacOS devices through Microsoft Intune • Experience troubleshooting LAN/WiFi/VPN connectivity issues and supporting switches and firewalls • MCP WIN 10 certification • Azure experience • Understanding of ITIL processes and call tracking systems such as ServiceNow • Highly proficient in verbal and written communication, with the ability to interact with all levels of the organization • Ability to participate in after-hours on-call support according to the team's rotation schedule

🏖️ Benefits

• Fully remote work arrangement as a contractor • PTO days per year • 100% company-covered international certifications • Access to coworking spaces • English classes • Engaging team-building activities • Personalized gifts • Welcome kit • Referral program

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