Accounting & Operations Support Specialist

🔥 19 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Act as a business and platform expert for clients using Pennylane as their core accounting and financial management software • Serve as the liaison between business owners, in-house accountants, and accounting firms • Understand the issues users encounter in their day-to-day work • Investigate requests and provide answers or solutions • Escalate issues to technical teams when necessary • Help in-house accountants and accounting firms integrate their data into Pennylane to facilitate migration • Receive and qualify accounting-related requests • Track requests through to the complete resolution of tickets • Handle increasingly complex customer requests • Create and update customer help resources • Share accounting knowledge and practical experience with colleagues • Relay well-founded customer feedback to the product teams • Identify opportunities for improving efficiency • Lead projects that contribute to professional development and team improvement

🎯 Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's in Accounting, Control and Audit, or Bachelor's degree in Administrative and Accounting Management) • At least 3 years of experience in an accounting firm (ideally having completed at least three tax-year cycles) • Direct experience working with business owners is a plus • Interest in innovative workplace tools and new technologies • Self-motivated, with the ability to solve problems independently and find solutions • Knowledge of Pennylane is a plus • Professional proficiency in English • Strong written communication skills and the ability to explain concepts clearly and professionally to users • Ability to understand and respond to customer needs, provide excellent service, and maintain strong customer relationships • Ability to work independently and as part of a team • Flexibility to adapt to the tool's rapid evolution • Willingness to learn and stay up to date with product developments • The role is open to candidates based in Europe; Pennylane cannot provide visa sponsorship or hire outside Europe • Comfortable using ticketing tools (Intercom, Zendesk) and documentation tools (Notion)

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional days off under the RTT scheme, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or in a coworking space • BSPCE stock options • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, quarterly Tech Days for remote employees, and an annual off-site