Support and Accounting Specialist

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support and Financial Operations Specialist, you act as a domain and platform expert. • You are the primary point of contact for our client base that has chosen Pennylane as the central software for their accounting and financial management. • You interact with users daily and seek to understand the issues they encounter. • After investigating, your goal is to provide an answer or solution to the user, or, when necessary, escalate the issue to the technical teams. • You are also responsible for helping in-house and firm accountants import their data into Pennylane to facilitate their migration.

🎯 Requirements

• Accounting education (e.g., BTS CGO, DCG, BTS in SME Management Assistance, Master CCA, or Bachelor in Administration and Accounting). • At least 3 years' experience in an accounting firm (ideally having completed at least three fiscal periods). • Direct work with company leaders is a plus (for example, internal advisory). • Interest in innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Knowledge of Pennylane is a plus. • Professional-level English. • Strong writing skills and the ability to communicate clearly and pedagogically with users. • Ability to understand and meet client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to the tool's rapid evolution. • Willingness to learn and stay up to date on product developments.

🏖️ Benefits

• A top-tier health plan (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional compensatory days off (RTT) on top of 5 weeks of paid vacation • Opportunity to improve your English through Busuu • A monthly allowance for all Pennylaners to support working from home or in a coworking space • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris • An allocation of BSPCE (employee stock warrants) • Access to 8,000 gyms across France and more than 300 wellness activities via our partner Gymlib • A Mac • We practice many sports together and regularly come together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, which fosters strong team cohesion.